IT Operations
Infrastructure that gets out of your way. Networking, endpoints, backup, documentation, and the unglamorous work that keeps a practice running, audited, and recoverable.
See how →teletraan // pdx+sw wa
Security without paralysis. AI without recklessness.
Security-first IT, cybersecurity, and AI consulting for law firms, hospitality groups, medical practices, and professional services. Serving Oregon, Washington, and select international clients since 2020.
years at HP
15+
in SW/FW
security
languages
40+
shipped over
a decade
endpoints
100M+
released through
HP firmware
decades of
4
enterprise rigor
for SMB budgets
What Teletraan does
Cybersecurity
Layered protection that fits real workflows. MFA, hardening, identity recovery, breach response, policy, and staff training without fear tactics.
See how →AI Consulting
Practical AI adoption. Local inference for privacy-sensitive work, workflow automation, and honest guidance on what is worth doing this year versus next.
See how →Who I work with
Trust-heavy environments where failure actually matters.
Law firms
Clio-centered practices, on-prem or hybrid, with compliance exposure. I handle the infrastructure, the vendors, and the security posture so the firm can bill.
Recent work: ISP cutover and Server 2012-to-2022 migration for a 45-person PNW firm. Clio load times recovered from minutes to under five seconds.
Multi-location hospitality
Restaurant groups, hotels, and flex-space operators with more locations than IT staff. I unify identity, Wi-Fi, and endpoints without disrupting service.
Recent work: M365 migration, endpoint standardization, and multi-venue network planning for a PNW restaurant group.
Medical and dental offices
HIPAA-aware infrastructure, endpoint hygiene, and practical AI guidance for administrative workflows. Quiet, consistent, and on time.
Other professional services
Wealth advisors, accounting firms, and boutique consultancies where data sensitivity runs high and the IT budget runs lean.
For individuals facing high-stakes digital recovery, see Individual Support
case notes // anonymized for client privacy
Selected work
PNW law firm, 45 staff
Four-hour document load latency was eroding billable time across the firm.
work
- Root-caused to ISP-level congestion on legacy CenturyLink DSL
- Provisioned Ziply Business fiber and cut over without downtime
- Migrated Server 2012 EOL environment to Server 2022
Clio load times recovered from minutes to under five seconds. Firm on a modern stack through end of decade.
Multi-venue restaurant group
Yahoo-based email, inconsistent Wi-Fi across locations, no identity policy.
work
- Migrated all staff to Microsoft 365 on the company domain
- Upgraded Windows 11 Home to Pro on back-of-house endpoints
- Planned VLAN and WPA3 rollout across venues for unified staff roaming
One identity, one network across every location. Endpoints current, standardized, and easier to manage.
Professional services office, 30 staff
No MFA, shared passwords, no incident playbook, rising phishing volume.
work
- Rolled out MFA across Microsoft 365 and line-of-business apps
- Deployed a password manager and retired shared-credential workflows
- Drafted a one-page breach response playbook tailored to the firm
MFA adopted firm-wide within 60 days. Staff have a practiced playbook and know how to use it.
Why Teletraan
I spent 15 years at HP in the Print & Supplies business, holding senior management roles across Software and Firmware security, User Experience, and Customer Experience. I shipped firmware to more than 100 million endpoints in 40+ languages and led Security and Customer Experience Qualification programs across teams in Vancouver, Boise, San Diego, Singapore, and Bangalore.
In 2018 I conceived and stood up HP's first Customer Experience Discovery & Test Lab across US, Singapore, and China operations. Staffing, budget, charter, and metrics were mine to design.
From that background stems the DNA of Teletraan Systems. A security-first reflex built from years of the responsibility to ship code that could not fail quietly. User experience as a first-order concern, not an afterthought. And the discipline to stay calm and move carefully when the stakes are highest and the fires are hottest.
2007–2020 HP Print & SuppliesSenior Management · SW/FW SecurityUser Experience · Customer Experience
2018 Conceived HP's 1st CX Discovery & Test LabUS, Singapore, China
2014 HP "Leading the Way" awardfirst company-wide recipient
2004 BS Computer Science, WSU, honorsMinor: Business / MIS
2020–now Teletraan SystemsIndependent IT, security, AI consulting
How I work
Assess
I look at the actual environment, not what the last vendor said about it. Inventory, risks, gaps, and where quick wins live.
Prioritize
We separate urgent fixes from strategic improvements and agree on what earns attention this quarter.
Implement
Build, secure, stabilize, and document. Every change leaves a paper trail your next IT person can follow.
Strengthen
Tune, train staff, and hand back a system that is measurably better than where we started.
Ready for tighter systems and less noise?
30-minute assessment calls are free. Scoped quotes follow within 48 business hours.
oregon + washington // select international engagements available